Mastering the Gentle Art of Verbal Self-Defense
While the title and beginning of this audio book suggest a focus on verbal combat/conflicts, the content is important and applicable in a much wider scope of situations. It is very impressive the range of topics covered in this relatively brief presentation. While the audio format allows greater clarity when explaining tone of voice and voice stress issues, for those that are more visual, I strongly suggest taking notes. This audio book offers great ideas toward helping you communicate whatever it is you want to say. Some of the topics covered include matching your sensory style to your audience, preventing reflex arguments, making your voice more pleasing (without spending considerable time or money), giving feedback (positive and negative) in a way it will be best received, and, of course, disarming verbal attacks (without pissing off your attacker).
http://rapidshare.com/files/20034211...part1.rar.html
http://rapidshare.com/files/20034415...part2.rar.html
http://rapidshare.com/files/20035044...part3.rar.html
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